Privacy Policy

Privacy Policy

Personal information on this site is whatever you send us when you write in — usually just a name and an email, sometimes a phone or shipping address if you're placing an order. We keep it private and we keep it minimal. We never share it with advertising networks, social platforms, analytics services, or data brokers. Internally only people who need to see it to answer your message can access it. We hold inquiry data for about a year and order data for the legal accounting period (six years in most jurisdictions). You're entitled to ask us what we have, get it in a portable format, correct it, or have it deleted; just email and we'll act within thirty days. If you ever have a concern about how we've handled your information, you can also contact your local data protection authority.

Your rights over your data

Anything we keep about you is yours to access, edit, port, or remove. Just email us and we'll act on the request within thirty days at no cost. That includes asking for a copy in CSV or JSON, restricting how we process specific records, withdrawing consent for communications, and erasing your records entirely (subject to any legal requirement to retain order data for accounting purposes). Concerns about how we handle your data can also be escalated to the data-protection authority in your jurisdiction.

Cookies

We use cookies only where necessary to make the site work. That includes a session cookie to keep you logged in or to remember the contents of your basket, plus a cookie that stores whether you've accepted or rejected non-essential cookies (so we don't ask you again). There are no analytics cookies, no marketing tags, no advertising scripts of any kind on this site. We do not load third-party JavaScript that could track you across the web. You can clear cookies in your browser at any time; nothing important will be lost. Essential cookies expire when you close the browser, except the preference cookie which lasts up to a year.

Contacts

True Heather Crest, since 2018. Write to info@trueheathercrest.com. 愛知県名古屋市、日本.